Frequently Asked Questions

FAQs


Where is Party by Design located?
Party by Design is based in Manukau. We provide an Auckland wide service.
How do I book a Party?
Booking a party is as simple as contacting Party by Design at party@partybydesign.co.nz or by filling in the contact form.
How much is a Party by Design Party?
Our parties start at $225 for 12 guests. Each additional guest costs $8. To take your party to the next level we have beautiful dessert buffet table packages and other items for hire.
How easy is it to setup a party?
Our party packages are designed to be a host-your-own party, which will allow you to easily transform your house or party room. Detailed setup instructions with photos are provided to help you and we suggest allowing 60 – 90 minutes for setup. An inspiration booklet with theme specific food and activity ideas will also be provided. This will be electronically sent at the time of the party booking in order to give you ample time to arrange your party.
Can I get the party styled and set up by Party by Design?
If you prefer to sit back and relax we can set up the party for you for an additional cost of $100 plus delivery charges of $10 – 40 depending on travelling distance.
Do you provide delivery?
All items are designed to fit into your car and are available for pick-up from Party by Design in Manukau. If you prefer, delivery can be arranged to your party destination for an additional cost (from $20 each way).
How do we pay?
Upon booking your party a 50% deposit is required as confirmation. The remaining balance along with a fully refundable bond ($50-200) is due 2 weeks prior to the party. Payment can be made via bank transfer, cash or Credit Card.

We accept Visa and Mastercard via Swipe HQ Checkout. Swipe HQ complies with global Payment Card Industry Security Standards (PCI DSS). Data is SSL encrypted and securely transferred to their McAfee monitored secure servers.

How much is the Bond?
A refundable bond of $50-$200 is payable for each party hire and will be refunded in full if the items are returned clean and undamaged. The value of the bond is dependent on the value of the items hired and will be shown on the invoice. Bond Refund will be via bank transfer or reversal of a credit card payment. In the event, the hire items are returned late, dirty, damaged or lost funds will be deducted from the bond. If the damage is more than the bond charged, the customer is responsible for this excess amount. A minimum fee of $25 is charged for cleaning items that have been returned in an unclean condition.

We are happy to provide a mix of themes, let us know at the time of contact and we can discuss this with you.
I have to change the date of the party, what do I do?
If your party is cancelled we are happy to change to the next available date if notice is provided 1 week prior to your party. Alternatively if a party is cancelled a refund will be given less the $50 non-refundable deposit.
Some of my guests are unable to come what happens now?
We know sometimes ‘things happen’ and when they do we can help. We require final guest numbers 48 hours prior to the start of the party. However, if the original number of guests change we are happy to provide a refund for these if you advise us 48 hours prior to your party. Just call us in plenty of time and we’ll work with you to sort it out.
What happens if something is broken or lost?
If damage to items occurs we will endeavour to repair with little cost. In the event, the item is lost or unable to be repaired a replacement cost will be taken from the security bond.
What is the hireage length?
Hirage is for two days, eg. Collect Friday and return no later than 7pm on Sunday night. Extra time is $50 per day.
How do I place an Order for Lizzie's Loot?
Online: You can place your order online 24/7

Email: Flick us an email to lizzie@partybydesign.co.nz with the details of what you would like to order.

How can I Pay for Party Supplies?
All prices are in New Zealand Dollars

We currently accept the following payment options:

Credit Card: We accept Visa and Mastercard via Swipe HQ Checkout. Swipe HQ complies with global Payment Card Industry Security Standard. Data is SSL ecnrypted and securely transferred to their McAfee monitored secure servers.

Direct deposit: Please include your order number as a reference. Some banks take 24-48 hours to process payments, your order will be dispatched once this payment has cleared.

How long will delivery of Party Supplies take?
Your order will be sent via Courier. You should expect to receive your within 1-4 working days from dispatch. When your order has been sent, we will email you the tracking number for your parcel and you can check the status of it. If your order has not arrived within five working days, please contact us. We will launch an investigation with the courier company and will either refund your purchase price including shipping or send out your order again at our expense and discretion.

Auckland Wide and North Island 1-2 days
South Island 2-3 days
Rural 3-4 days

What are the delivery costs for Party Supplies?
Delivery on orders over $75 will be free.

Other shipping costs are as follows:

Auckland Shipping $5.00
Outside of Auckland $7.95

We will ship overseas. For the cost and time frame of this please contact us.

What happens if the item I want is out of stock?
We are constantly reordering from our suppliers and sourcing new products. At times, our stock can run low, be discontinued or back ordered by our supplier. As we are also only human, there may be times when our stock details are incorrect or not yet updated, if this happens and you order a product, which is unavailable, we will be in touch straight away and you can choose to order a different product of receive a refund.
Can I order a Party product that is out of stock?
Of course if the product is out of stock and you really want this, flick us and email at lizzie@partybydesign.co.nz and we will try our best to source this for you.
If I change my mind what about returns/refunds/exchanges?
Of course, the last thing we want is for you to be stuck with a product you don’t want, but we also ask you to choose carefully.

We are happy to offer a refund, return or exchange of your product as long as they are unused, unopened and resalable condition. Please contact us within two days of receiving your product in order to be eligible for a return, refund or exchange.

Unfortunately for health and safety reasons (don’t want to go spreading germs now) we can’t exchange/refund or accept the return of products such as balloons and straws.

Sorry I know it seems mean but for returns or exchanges the customer needs to cover the cost of returning the item and shipping costs will not be refunded.

What if we get a damaged or incorrect item?
Firstly we apologise for this.

If the product you receive is damaged, faulty, or incorrect we are happy to refund, replace or exchange at no extra cost to you.

I would like more information
If you have more questions don’t hesitate to contact us or refer to our terms and conditions, which will be sent once you book a party with Party by Design.

Contact Us


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