Upon booking your party a 50% deposit is required as confirmation. The remaining balance along with a fully refundable bond ($50) is due 2 days prior to the party. Payment can be made via bank transfer, cash or Credit Card.
A refundable bond of $50 is payable for each party hire and will be refunded in full if the items are returned clean and undamaged. The value of the bond is dependent on the value of the items hired and will be shown on the invoice. Bond Refund will be via bank transfer or reversal of a credit card payment. In the event, the hire items are returned late, dirty, damaged or lost funds will be deducted from the bond. If the damage is more than the bond charged, the customer is responsible for this excess amount. A minimum fee of $25 is charged for cleaning items that have been returned in an unclean condition.
If your party is cancelled we are happy to change to the next available date if notice is provided 1 week prior to your party. Alternatively if a party is cancelled a refund will be given less the $50 non-refundable deposit.
We know sometimes ‘things happen’ and when they do we can help. We require final guest numbers 48 hours prior to the start of the party. However, if the original number of guests change we are happy to provide a refund for these if you advise us 48 hours prior to your party. Just call us in plenty of time and we’ll work with you to sort it out.
Your order will be sent via Courier. You should expect to receive your within 1-4 working days from dispatch. When your order has been sent, we will email you the tracking number for your parcel and you can check the status of it. If your order has not arrived within five working days, please contact us. We will launch an investigation with the courier company and will either refund your purchase price including shipping or send out your order again at our expense and discretion.
North Island 1-2 days
South Island 2-3 days
Rural 3-4 days
Of course, the last thing we want is for you to be stuck with a product you don’t want, but we also ask you to choose carefully.
We are happy to offer a refund, return or exchange of your product as long as they are unused, unopened and resalable condition. Please contact us within two days of receiving your product in order to be eligible for a return, refund or exchange.
Unfortunately for health and safety reasons (don’t want to go spreading germs now) we can’t exchange/refund or accept the return of products such as balloons and straws.
Sorry I know it seems mean but for returns or exchanges the customer needs to cover the cost of returning the item and shipping costs will not be refunded.