Frequently Asked Questions

FAQs


Where is Party by Design located?
Party by Design is based in Tokoroa, but happy to travel to other areas within the Waikato, BOP & Coromandel. We will also consider other areas, inquire today.
How do I book a Party?
Booking a party is as simple as contacting Party by Design at partybydesignnz @gmail.com, messenger, text, calling us or by filling in the contact form.
How much is a Party by Design Party?
Our parties are $40 per tent setup.  We can cater up to 10 guests with a mixture of tepees and tents.
Can I get the party styled and set up by Party by Design?
You just sit back and relax while we set up the party for you.  Delivery charges of $10 – $80 depending on travelling distance.
How do we pay?
Upon booking your party a 50% deposit is required as confirmation. The remaining balance along with a fully refundable bond ($50) is due 2 days prior to the party. Payment can be made via bank transfer, cash or Credit Card.

How much is the Bond?
A refundable bond of $50 is payable for each party hire and will be refunded in full if the items are returned clean and undamaged. The value of the bond is dependent on the value of the items hired and will be shown on the invoice. Bond Refund will be via bank transfer or reversal of a credit card payment. In the event, the hire items are returned late, dirty, damaged or lost funds will be deducted from the bond. If the damage is more than the bond charged, the customer is responsible for this excess amount. A minimum fee of $25 is charged for cleaning items that have been returned in an unclean condition.
Can we mix themes?
We are happy to provide a mix of themes, let us know at the time of contact and we can discuss this with you.
I have to change the date of the party, what do I do?
If your party is cancelled we are happy to change to the next available date if notice is provided 1 week prior to your party. Alternatively if a party is cancelled a refund will be given less the $50 non-refundable deposit.
Some of my guests are unable to come what happens now?
We know sometimes ‘things happen’ and when they do we can help. We require final guest numbers 48 hours prior to the start of the party. However, if the original number of guests change we are happy to provide a refund for these if you advise us 48 hours prior to your party. Just call us in plenty of time and we’ll work with you to sort it out.
What happens if something is broken or lost?
If damage to items occurs we will endeavour to repair with little cost. In the event, the item is lost or unable to be repaired a replacement cost will be taken from the security bond.
What is the hireage length?
Hirage is for two days, eg. Collect Friday and return no later than 7pm on Sunday night. Extra time is $50 per day.
How do I place an Order for Party Supplies?
Online: You can place your order online 24/7

Email: Flick us an email to partybydesignnz@gmail.com with the details of what you would like to order.

How can I Pay for Party Supplies?
All prices are in New Zealand Dollars

We currently accept the following payment options:

Credit Card: We accept Visa and Mastercard

Paypal

Direct deposit: Please include your order number as a reference. Some banks take 24-48 hours to process payments, your order will be dispatched once this payment has cleared.

How long will delivery of Party Supplies take?
Your order will be sent via Courier. You should expect to receive your within 1-4 working days from dispatch. When your order has been sent, we will email you the tracking number for your parcel and you can check the status of it. If your order has not arrived within five working days, please contact us. We will launch an investigation with the courier company and will either refund your purchase price including shipping or send out your order again at our expense and discretion.

North Island 1-2 days
South Island 2-3 days
Rural 3-4 days

What are the delivery costs for Party Supplies?
Delivery on orders over $75 will be free.

Other shipping costs are as follows:

Shipping $7.00

We will ship overseas. For the cost and time frame of this please contact us.

If I change my mind what about returns/refunds/exchanges?
Of course, the last thing we want is for you to be stuck with a product you don’t want, but we also ask you to choose carefully.

We are happy to offer a refund, return or exchange of your product as long as they are unused, unopened and resalable condition. Please contact us within two days of receiving your product in order to be eligible for a return, refund or exchange.

Unfortunately for health and safety reasons (don’t want to go spreading germs now) we can’t exchange/refund or accept the return of products such as balloons and straws.

Sorry I know it seems mean but for returns or exchanges the customer needs to cover the cost of returning the item and shipping costs will not be refunded.

What if we get a damaged or incorrect item?
Firstly we apologise for this.

If the product you receive is damaged, faulty, or incorrect we are happy to refund, replace or exchange at no extra cost to you.

I would like more information
If you have more questions don’t hesitate to contact us or refer to our terms and conditions, which will be sent once you book a party with Party by Design.

Contact Us


Need help with anything? Feel free to send us a quick message using the form below.