These terms and conditions are deemed to be accepted by you upon the visiting of our website


Party by Design is an e-commerce store selling party supplies and merchandise. All goods sold by us to you are sold on the terms of trade set out below. We may at any time vary these terms of trade. These terms of trade may not otherwise be varied unless agreed by us in writing. In these terms of trade, references to “we”, “our” or “us” are references to Party by Design and references to “you” and “your” are references to the customer.

While we endeavour to supply accurate information on this site, errors and omissions may occur. Party Supplies does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

Product Guarantee

We pride ourselves in providing high quality products to our customers and stand behind the products we sell. In the unlikely event that your product(s) is damaged, faulty or not suitable for its intended purpose, we will at our discretion either refund or replace the item at our expense. All of our product descriptions are described as accurately as possible, as well as their accompanying photos. Due to the differences in monitor or device screen colours, there can be slight differences between the colour of the product you see and the one you receive.


All of the prices listed on are in New Zealand dollars. All of our prices are correct when they were published and we reserve the right to change these at any time and for any reason.

Overseas customers ordering from our website are responsible for any import duties, fees, tariffs or other charges in their own countries.


Placing an order through means that you have entered into a contract to purchase a product from Party by Design and are required to pay the purchase price, plus the shipping costs. If payment for your goods has not been received within five working days, then we reserve the right to cancel your order unless it has been mutually agreed to hold it for a different period of time. Upon the placement of your order, we will send you an email confirming the product(s) you have ordered, their pricing and the cost of shipping. We will send your product(s) as soon as your payment has been received and confirmed by us, but will not hold your order longer than five working days unless mutually agreed upon.

Payment Options

We currently accept the following payment options:

Credit Card through Swipe HQ

Online Banking Transfer

Cancelling Orders

In the unlikely event that a product you ordered is out of stock, we reserve the right to cancel your order and will refund you the full amount of your order payment, including shipping. In some circumstances, we may be able to offer you a later delivery of your product with an approximate date of delivery. But if you do not agree to this, we will happily refund you the full purchase price and shipping costs.


Your order will be sent via Courier. You should expect to receive your within 1-4 working days from dispatch. When your order has been sent, we will email you the tracking number for your parcel and you can check the status of it. If your order has not arrived within five working days, please contact us. We will launch an investigation with the courier company and will either refund your purchase price including shipping or send out your order again at our expense and discretion.

Auckland Wide and North Island 1-2 days

South Island 2-3 days

Rural 3-4 days

You are required to pay the shipping costs for products ordered from us as follows:

Delivery on orders over $75 will be free.

Waikato Region $5

All other regions within NZ $7

All other regions within NZ (Rural) $10

Overseas customer orders will be shipped once we have agreed upon a shipping cost with you and have received full payment for your products and shipping costs.

Returns, Refunds and Exchanges

We are happy to offer a refund, return or exchange of your product(s) in unused, unopened and resalable condition. Please contact us within two days of receiving your product in order to be eligible for a return, refund or exchange. We reserve the right to accept a return, exchange or refund at our discretion.

Unfortunately we are unable to accept an exchange, refund or return for products such as balloons and straws due to health and safety reasons, but will replace these products if they are deemed faulty by us.

Refunds will either be given as store credit or through direct debit from Party by Design bank account within five working days of us having received the agreed upon returned product and approved of its condition. For returns or exchanges, the return shipping is at your expense and shipping costs to get the item to you will not be refunded. Damaged or faulty goods will be returned to us at our expense, but please contact us before returning any products.

In the unlikely event that the order you receive is incorrect, we are responsible for the cost of returning the item back to us and shipping you out the correct item.


We will keep all of your contact and order details confidential and will not sell or give away any of your details to any third party without your consent. Please see our Privacy Page for further details.

Complaint Procedure

Please contact us at if you are dissatisfied in any way with our products or our customer service. We pride ourselves on the excellent quality of our products take customer satisfaction seriously, so will work to achieve the best possible outcome for you.